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In which countries can you shop online?

Currently you can make your purchase in Spain and any country in the European Union.

In how many languages can you navigate?

The navigation languages are: Spanish and English.

¿Los precios de la tienda onnline y mi tienda habitual de Balakata son los mismos?

Sí, los precios son iguales para la tienda online y la tiendas Balakata.

How can I contact Balakata?

Our goal is that the customer is 100% satisfied and therefore we offer a personalized trustworthy and pleasant shopping experience. If you have any questions that are not resolved on our website, please contact us by phone at 912 98 03 26 from 10:00 a.m. to 8:30 p.m., Monday through Friday, e-mail to HOLA@BALAKATA.COM or by filling in the form contact. We value your preferences and all comments are welcome to help us improve our service.

Can I cancel an order once the purchase is made?

Of course! You just have to get in touch with our BALAKATA team as soon as possible through the contact form or by calling 912 98 03 26 from 10:00 to 20:30 from Monday to Friday. If the package has not left our warehouse, we retain it so that it is no longer sent. If you have already left, we will organize the collection at your address to bring it back. In any case the money is returned to you as soon as we have proof of your message, the collection of the package would cost 5.65 €.

Can I modify an order once the purchase is made?

You just have to get in touch with our BALAKATA team as soon as possible through the contact form or by calling 912 98 03 26 from 10:00 to 20:30 from Monday to Friday. If the package has not left our warehouse we execute the change at the moment. If it had already left we have to wait for you to receive the package and then we manage the change / return. This would cost € 5.95 for shipping costs.

What should I do if an imperfect article arrives?

BALAKATA only sells items in perfect condition, so yes, exceptionally you get an item with a defect contact us by calling 912 98 03 26 from 10:00 a.m. to 8:30 p.m. from Monday to Friday or sending an e-mail to hola@balakata.com, we will answer you as soon as possible.

All the items have been produced by Balakata in an artisanal way together with the best artisans in the world, made slowly and recovering almost forgotten techniques.

The articles can present small imperfections or suffer slight changes of tonality due to their natural characteristics. The beauty of its imperfection makes each piece unique.

What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item that you have not requested contact us by calling 912 98 03 26 from 10:00 a.m. to 8:30 p.m. from Monday to Friday or by sending an e-mail to hola@balakata.com, we will answer you as soon as possible.

Will I receive the same product that I see in the photo?

Yes, but our products are made by hand with the best artisans in the world, made slowly and recovering almost forgotten techniques.

The articles can present small imperfections or suffer slight changes of tonality due to their natural characteristics. The beauty of its imperfection makes each piece unique. For any questions contact hola@balakata.com

Enjoy the handmade products.

Can I send an order with a gift ticket?

Yes, you just have to check the Gift Ticket box in your shopping cart. For more information, see the Gift Ticket section.

How do I know my size?

In general, all products carve "normal" and if you are between two sizes we recommend that you take the largest size. If you make a mistake do not worry, both the changes and the returns are very easy to manage.

How can I find out about upcoming releases?

The easiest thing is that you follow us in our RRSS, @BALAKATATEXTILES on Instagram and Facebook.

Do you replace the exhausted products?

If an item is sold out, we will try to replace it as soon as possible. If there was no stock, we would remove it from the web.

How do I take care of my product?

On each product page the procedures are indicated so you can take care of and maintain.

Can I ask more about a product?

Contact us by calling 912 98 03 26 from 10:00 a.m. to 8:30 p.m. from Monday to Friday or by sending an email to hola@balakata.com, we will try to resolve any doubts.