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Where I can get my order?

You can receive it at the address you choose (address, work, etc.-never in the post office box) or in the store that we have in Street Juan Bravo number 26, 28006 Madrid.

How long will it take to get my order?

Delivery times depend on the type of shipment selected. For shipments to store and nationals are 2 to 3 business days.

For countries within the European Union, the period is between 5 and 7 working days.

In the period of sales and promotions, the delivery time may be longer than usual.

How much do I have to pay for shipping?

For shipments to the store, shipping is free.

NATIONAL SHIPPING CHARGES

The shipping costs are 5.65 €. Except the ceramic that the shipping costs are calculated according to the weight of the order.

INTERNATIONAL SHIPPING CHARGES

The shipping costs are 25 euros. If there are customs duties derived, they will be assumed by the client. Ceramic is not shipped outside of Spain.

For any question you have our phone 912 98 03 26 from 10:00 to 20:30 from Monday to Friday and we will be happy to help you or you can send an email to hola@balakata.com

What is the process of home delivery?

If you have chosen delivery at home, we will send you a shipping confirmation email (when your order is going to leave the warehouse), the carrier will contact you if there is no response.

What is the process of in-store delivery?

In case you have chosen the delivery in store, we will inform you of the arrival of the merchandise through an SMS or we will call you. It is necessary to present the order number and the DNI of the person who will pick it up.

What happens if, when the carrier arrives, I'm not at home?

Our shipping company is ordered to do everything possible to deliver your package (2 delivery attempts,call you by phone etc). If for whatever reason they can not deliver it, get in touch with our BALAKATA team through the contact form or by calling 912 98 03 26 from 10:00 a.m. to 8:30 p.m. from Monday to Friday and we will solve it for you.

I want to change or return a product, how do I do it?

You have two ways:

1.- At the BALAKATA store: come to our store at Juan Bravo 26 street, 28006-Madrid. You can make a refund or request a change of size or color. You will receive the amount through the same form of payment used in your purchase in an estimated time of 10-14 days, depending on your bank.

2.- On-line: You only have to fill out the form with all the information (order number, change you want...) and we will take care of everything, this would have an additional cost of 5.95 € which will be the collection costs. All changes can be requested within a period of 31 days after that date will not admit the exchange or return of any item purchased through our online store. The items must be in perfect condition, with the label and with the corresponding purchase ticket.

A dealer will deliver your new order or pick up the other at the time you want to return it.

Any questions you have our phone 912 98 03 26 from 10:00 to 20:30 from Monday to Friday and we will be happy to help.

I want to return / change a gift that I have been given

No problem, it is managed just like a normal return / exchange, you must tell us the name of the person who made the purchase and the order number.

You will receive a voucher for the amount of the returned items, this voucher will have an expiration of one year.