Which form of payment I can use to make my purchase? Balakata's online store offers the following payment methods:
If you choose as payment bank transfer must indicate on the concept of transferring the web order number.
For what reasons can be rejected my credit card? Your credit card may be rejected by one of the following reasons: • The card may have expired. Check that your card does not exceed the validity date .. • You may have reached the limit of the card. Check with your bank that the card has not exceeded the amount allowed to make purchases. • Maybe some data entered is incorrect. Verify that you have correctly filled in all required fields. • You may not have activated the function of online shopping. For any further questions contact us via email@example.com and we will try to respond as soon as possible.
Can I get an invoice on behalf of my company? If you need an invoice for your company, you can apply while doing the buying process, find a specific section for it.
Can I Order Tax-free? No, it is not possible as the Tax Free only applies to products purchased in a physical store and therefore are transported by oneself.
Items purchased in the online store are sent by courier BALAKATA urgent. Delivery times are as follows: • National: 1-3 working days • Europe: 5 working days • Outside the European Community: 7 working days
Orders are prepared at the time the payment has been confirmed and at the following times: Monday to Friday from 9:00 to 16:00 h. Orders placed outside of these hours will prepare the next working day. No shipping on Saturdays, Sundays or holidays. When ordering, if you are outside the European Union please note that you are responsible for payment of local customs taxes.
SHIPPING The cost of each shipment will be listed at the time of purchase to confirm that the customer always approve before confirming the payment and depend mainly on the destination, having a flat fee for this. If there is a free shipping offer was announced on the website online. The rates applicable are:
• National, Portugal and Andorra: 4.99 euros • Balearic Islands, Ceuta and Melilla: 19.99 euros • Europe: 20 euros • USA: 50 euros • Japan: 60 euros • China: 60 euros • Elsewhere: Contact through firstname.lastname@example.org Balakata Once the order, we will send you an email with the order confirmation.
Shippings & Returns :
Our goal is your complete satisfaction as a customer. To proceed with the return of an item purchased the product online, you must fill out the return form and / or changes you'll find inside the envelope or box we sent you. 1. Request a refund by mail to email@example.com no later than 7 days following the date of receipt of the product, letting us know the reason for the return in case you feel is necessary to help us continue to improve.
2. Items must be returned: a) In its original state, along with any accessories related thereto and may not be used, washed or damaged. b) With original tags. c) In its original packaging. d) Attach the invoice or a copy of it in case of returning part of the order 3.Dirección: Balakata C / Marques de Monasterio 4, 1 d 28004 Madrid Important note: Until we receive the item in our store are under your responsibility. We recommend you to ship the item by courier or registered post and that you retain proof of shipment. • Do I have to pay anything for my return? To return an item purchased BALAKATA just contact a courier company or post office and send the item to the above address. Shipping costs must be paid by the customer that wishes to return. In case the item shipped is defective, BALAKATA assume the total shipping cost for exchange and / or return. • How will I receive my refund? Once the return is approved, you will receive the amount in the same manner in which you made your payment. • When will I receive my refund? When we verify that the items are in perfect condition and with tags, you will receive a confirmation email telling you that the amount will be credited to your account. • What if the repayment amount were done wrong? Should this happen, please contact us at firstname.lastname@example.org try to solve the problem ASAP. In the event that there BALAKATA mistakenly sent to request a different item or item shipped quality is not adequate, email@example.com please contact us for the return and / or exchange. In this case, assume BALAKATA both shipping costs and the return. If specials where shipping is free offer, the client also have to pay transportation costs for return. No returns will be accepted freight collect.